HEYTEA Questions and Answers
35 questions about the HEYTEA US menu, grouped by what you are actually trying to find out. Every answer carries a real number rather than pointing you somewhere else.
Sizes, Sugar and Customisation
One. Every drink on the US menu comes in a single 16 oz cup, with no small, medium or large split and no upsize.
That is why the $4.50 price range across the board reflects what goes into the cup rather than how much of it there is.
Yes, free, on any drink. The counter takes 0, 30, 50, 70 and 100 percent.
Published calorie figures assume 100 percent, so anything below that is lower than the number on the board. Detail on the sugar levels page.
30 percent on fruit teas, where the fruit carries its own sweetness. 50 percent on milk teas and matcha, which need some sugar working against the milk.
Below 50 percent a matcha latte tends to read chalky, so that is the practical floor for those builds.
Yes, at no charge, and it is the only free upgrade on this menu. The cup is a fixed 16 oz, so less ice means more drink for the same money.
It slightly raises the calorie count for the same reason, and on a fruit tea it makes the drink read sharper than the recipe intends.
14 of the 47 drinks are available hot at the same price as iced, covering matcha lattes, plain milk teas and brewed teas.
Brown sugar bobo builds and fruit teas are iced only, because warm pearls lose their chew and heated fruit pulp becomes something else.
Yes, as a $0.99 swap on plain milk builds, adding about 30 calories.
It does not convert anything carrying a cheese cloud cap, since the cap is a cream cheese foam with no plant based version on the menu.
Calories, Nutrition and Allergens
From 30 calories for a plain Jasmine Tea up to 560 for Cheese Brown Sugar Bobo Milk. The board average is 240.
Three things drive it: milk, a cheese cap and chewy toppings. A drink carrying all three sits at the top.
Jasmine Tea at 30 calories and $5.49, which is both the lightest and the cheapest order on the board.
Among drinks with fruit, Passion Fruit Blast at 70 calories is lightest. 14 drinks sit at or under 150 calories.
The original Cheese Cloud adds 240 calories for $1.99. Light Cheese Cloud adds 120 for $0.99, exactly half on both counts.
On a plain brewed tea, a full cap can be more calories than the drink it sits on.
16 of 47 are dairy free as built, mostly fruit teas and plain brewed teas. Coconut Mango Boom and Coconut Mango Blue use coconut milk.
The dairy free guide lists which drinks convert with an oat milk swap and which never will.
The dairy free fruit teas and plain brewed teas contain no animal products in their standard build. Cheese cloud caps are dairy and cannot be made vegan.
Cross contact is possible in any shop preparing drinks in one space, so confirm at the counter if this matters strictly for you.
Calories are published for the US menu. A full macro breakdown of protein, fat, carbohydrate, sodium and sugar per drink is not published the way an American fast food chain would publish it.
This site works with the figures that exist rather than inventing the ones that do not. The nutrition calculator totals published calories for any order.
Milk is the main one, present in every cheese cloud cap and every milk build. Tree nuts appear in Pistachio Cloud King Jasmine.
If you have a serious allergy, ask at the counter rather than relying on any website, this one included.
Caffeine
From 0 mg up to an estimated 130 mg for Triple Supreme Matcha Latte. Jasmine green tea builds land near 35 to 40 mg.
These are estimates. The chain does not publish per drink caffeine for the US menu, so no site can give an exact figure.
Yes, 4 of them: Coconut Mango Boom, Coconut Mango Blue, Supreme Brown Sugar Bobo Milk, Cheese Brown Sugar Bobo Milk. All are built without any tea base.
Watch the near identical names. Supreme Brown Sugar Bobo Milk is caffeine free and Supreme Brown Sugar Bobo Milk Tea is not.
Triple Supreme Matcha Latte at an estimated 130 mg goes above a standard 8 oz brewed coffee, which usually carries 80 to 100 mg.
A single strength matcha latte at roughly 95 mg lands in similar territory to coffee rather than above it.
Stores, Hours and Ordering
The chain publishes about 28. This site lists 23 with a confirmed street address across 6 states and 18 cities.
New York carries 8 and California carries 8, which is most of the network.
New York, California, Massachusetts, Washington, New Jersey and Texas. The chain does not trade anywhere else in the US.
Every confirmed address sits on the US locations page.
Most stores open at 11:00 AM and close between 9:00 PM and 10:00 PM, extending at the weekend. The earliest open is 10:30 AM in Flushing and Brooklyn.
Grand Street runs to 12:00 AM Thursday through Saturday. Beverly Hills closes at 7:00 PM daily, the earliest in the network.
Most US holidays are normal trading days. Christmas Day is a likely closure, Christmas Eve and New Year's Eve are usually early closes, and Thanksgiving varies by store.
Mall stores follow mall hours. The hours page carries the full year with dates.
Through DoorDash, Uber Eats and Grubhub rather than directly. Menu prices on those platforms sit above the counter price before fees.
App pickup usually carries counter pricing with no delivery fee. The delivery page compares the routes.
Yes, through the chain's own app, with sugar and ice levels selectable. Pickup orders normally carry counter pricing.
It is the cheapest way to skip a queue, which at the Manhattan and Flushing stores on a weekend afternoon is worth knowing.
About This Site
No. This site is an independent guide. It is not affiliated with, endorsed by, sponsored by, or connected to HEYTEA or its parent company. All trademarks belong to their respective owners.
For official information, ordering or customer service, use the official HEYTEA site.
Every price was cross checked against three independent public US menu listings plus store level ordering pages. Where two of the three agreed, that value is used. Where all three disagreed, the median is used.
Store addresses were confirmed one at a time, and stores marked permanently closed were removed rather than left in. The about page sets out the method in full.
The site is rebuilt on a regular schedule, and every page carries the date it was last updated at the top. That date is the only freshness claim made anywhere on this site.
Prices in this category move. If you find one that has changed, tell us and it gets corrected.
Send it to us through the contact page with the drink name, the store and what you actually paid. Corrections are the top reason to write in.
Getting these right is the entire point of the site, so a correction is genuinely useful rather than an inconvenience.